Return & Refund Policy

Last updated October 21, 2026

Pick Pro Parts sells KYB parts through KYB Shocks at kyb-shocks.com. This policy covers parts bought from this store. Orders ship only within the contiguous United States.

Return window

You may return an item for 30 days after the delivery date. Contact us within that window before you ship anything back.

Condition of returned items

Items must be unused and uninstalled, in the original packaging. Installed, used, or incomplete parts are not eligible for a standard return.

Return shipping and restocking

You pay return shipping for a standard return. There is no restocking fee. We do not include a return label in the box; you arrange the shipment back to the address we confirm.

Refunds

After we receive the item and inspect it, we refund the original payment method through Stripe. Your bank decides how long that refund takes to appear.

Damaged or wrong items

If an item arrives damaged, defective, or is not the part you ordered, contact us. We cover that return, including return shipping, and we will refund the original Stripe payment method or send a replacement once we confirm the problem.

How to start a return

Email kintex2@gmail.com or call (408) 327-1023 with your order number and the part number. We will confirm whether the return is eligible and where to send the part. This is an online store. Do not bring returns to the business address unless we ask you to.

Shipping times and tax are described on the shipping and tax page. Purchases are also covered by the Terms of Sale.